Terms and Conditions Of Sale

CHRISTMAS ORDERS - UPDATE 19TH DECEMBER

All orders for Christmas have been made and dispatched. Orders for jewellery or wire flowers placed now won't be processed until the studio reopens on 3rd January 2025. Gift vouchers by email are available until 23rd Dec at 10am. Workshops bookings are always open and you will receive an automatic email confirmation when booking.

DISPATCH & DELIVERY TIMES FOR OTHER ORDERS OVER THE FESTIVE PERIOD

  • Gift vouchers by email are available until Monday 23rd at 10am.

  • The online shop will remain open for jewellery, wire flowers and workshop bookings.

  • Orders for phsyical products after 19/12/24 at 4pm will be processed when the studio reopens on Friday 3rd January. Then the usual processing and dispatch time of 1-4 working days will apply, see below for likely delivery times after dispatch, depending on the service chosen.

  • You can still book workshops while the studio is closed, you will receive an automatic booking confirmation email.

 DELIVERY COSTS UK ADDRESSES

  • Royal Mail First Class £3.75 for jewellery. Wire flower packages are charged at £3.75 to £5.50 depending on their size and weight. Wire flowers including a glass bottle are charged at £5.50. Estimated delivery in 1-2 working days after dispatch, this is not a service with a guaranteed delivery date, nor is it tracked.

  • Royal Mail Tracked 24 £4.75 for jewellery. Wire flower packages are charged at £4.75 to £6.50 depending on their weight and size. Wire flowers including a glass bottle are charged at £6.50. Royal Mail aims to deliver the next working day after dispatch, your order will be tracked.

  • Royal Mail Special Delivery £11. This service is tracked and signed and arrives the next working day after dispatch.

  • FREE -collection in person from my studio in Staffordshire. Once your order is placed I will be in touch to arrange collection.

N.B. Delivery to Northern Ireland is currently unavailable. Please see the note below on Europe.

Delivery charges cover the cost of postage, packing materialsand the time to prepare your package.

Europe

Delivery to Europe and Northern Ireland is currently suspended due to new EU GSPR regulations coming into force in December 2024. Hopefully once there is clarity on how small businesses negotiate these regulations I will be able to reinstate delivery to these zones.

Australia, New Zealand, Canada and the US

  • Royal Mail International signed or tracked delivery £12.00

Depending on which services are available for your location your order will be sent tracked, or signed for, or tracked and signed. Delivery to these countries is estimated to take 5 to 7 working days from posting.These are estimated delivery times as these are not date guaranteed services. Somethimes items can be held up in customs which can also effect delivery times. A customs charge maybe added on arrival in the destination country, this is charge that you, the customer, or recipient pays.

Packaging
Jewellery is carefully packed in a cardboard box that will fit through most letterboxes. All jewellery is presented in a gift box made from recycled materials. Care advice will also be included. Larger items such as hair garlands or decorative wire flowers are often packed in larger boxes that won't fit through your letterbox.

If your order doesn't arrive when you expect it

In our experience it is extremely rare for items to be delayed, however if this does happen and the item doesn't arrive when you are expecting it, please let us know as soon as possible so that we can help you to resolve the situation. Initially we will ask you to allow three weeks from your dispatch date for the item to arrive, as in our experience delayed items will usually arrive within that period. It also allows us time to investigate with delivery provider. If after this time and following investigation your order still hasn't been located then your order will be replaced or refunded.

Online Payment

This site gives you the choice of paying with Paypal or Stripe.

PayPal allows you to pay in any way that you prefer, including through credit cards, bank accounts, buyer credit or PayPal account balances. Please note that you do not need a PayPal Account to use this payment method. 

Stripe is a card processing system that allows you to check out quickly and securely on this website.

Packaging
Jewellery is carefully packed in a cardboard box that will fit through most letterboxes. All jewellery is presented in a gift box made from recycled materials. Care advice will also be included. Larger items such as hair garlands or decorative wire flowers are often packed in larger boxes that won't fit through your letterbox.

If your order doesn't arrive when you expect it

In our experience it is extremely rare for items to be delayed, however if this does happen and the item doesn't arrive when you are expecting it, please let us know as soon as possible so that we can help you to resolve the situation. Initially we will ask you to allow three weeks for your order date for the item to arrive, as in our experince delayed items will usually arrive within that period. It also allows us time to investigate with Royal Mail/Evri. If after this time and following investigation your order still hasn't been located then your order will be replaced or refunded.

Guarantee
Every effort has been made to describe and represent the goods accurately but it is important to remember that all jewellery is made individually by hand and that no two items will be identical. There may therefore be some small differences from the pictures representing the products online and the goods despatched. Measurements and sizes are approximate and given as a guide to the customer. We want you to be happy with your purchases and you may return any item if you are not satisfied, see the Online Sales Returns Policy below for more details.

Prices and availability are subject to change without notice.

Reaching Us
If you need to reach us, please send a message via our Contact Us page or alternatively call 07733 026077.  

Your Privacy
Please read our Privacy Policy for details of how we use your data.

Returns and refunds

Please scroll down for our policies that apply to online and in person sales (at events or in the studio for example)

Refund policy – online purchases

We want you to be completely happy with your purchases. If you change your mind about your online purchase, or your item is faulty on arrival, notify us within 14 days of receipt. We will give you a full refund provided that the goods are returned unworn, in their original packaging and in the condition sent. We regret that due to hygiene reasons earrings cannot be returned. We have outlined the UK distance selling regulations* below for further information.

Items faulty or damaged on delivery

  • Please check goods on delivery, faulty or damaged items can be returned, please notify us within 14 days of receipt, and they will be replaced where possible or a full refund given.

  • Please keep all packaging if there is a problem with item or your delivery, such as a damaged package. Photographs of packaging and the product may be required to help understand and resolve any issue you are experiencing.

  • After this time of 14 days we have no liability for goods said to be damaged on delivery.

  • We cannot exchange or refund customer damaged items, but may be able to repair them.

  • Please note that we advise that items are returned by a signed for or tracked service as refunds can only be given on goods received by us.

  • Return address: Judith Brown Jewellery, 70 St Edward Street, Leek, Staffordshire, ST13 5DL

A change of mind for online purchases

Under the UK Consumer Protection (Distance Selling*) Regulations 2000, you have the right to cancel your order within 14 working days from the day after the day of receipt of the goods without giving a reason.

  • If your order has been confirmed, but you have not yet received the items, you can change or cancel your order get on touch or telephone us on 07733 026077.

  • If your order has already been dispatched, as well as notifying us that you wish to cancel you will need to return the cancelled item(s) at your own expense to the address given. We will refund the order or relevant part of it, including any original delivery charge to you if the whole order is returned as soon as possible and in any case within 30 days of cancellation.

  • Please note that we advise that items are returned by a signed for or tracked service as refunds can only be given on goods received by us.

  • If you cancel your order and we do not receive the item back from you, we may arrange to collect the item from you at your cost.

  • Return address: Judith Brown Jewellery, 70 St Edward Street, Leek, Staffordshire, ST13 5DL

Problems with your online purchases – repairs and refunds

Please get in touch if you have a problem with an item you have bought. Send photos of your issue so we can ascertain the best way to resolve the issue for you. This may be a free repair or a refund within 18 months of the date of purchase. After that time there may be a small charge for repairs, and a refund will not be available.

Studio and Event Sales Returns Policy

This applies to items bought in person in the studio or at a craft fair directly from Judith. We want you to be really happy with your purchase, so please contact us if there is a problem or something appears faulty.

A change of mind - in person purchases

If you change your mind about an item you have bought at an event or in the studio please get in touch within 14 days and you can exchange it provided that it is returned unworn, in its original packaging and in its original, resellable condition. Please note refunds are not available for unwanted items, only for faulty items, this is in line with your statutory rights.

Problems with your purchases – repairs and refunds

Please get in touch if you have a problem with an item you have bought. Send photos of your issue so we can ascertain the best way to resolve the issue for you. This may be a free repair or a refund within 18 months of the date of purchase. After that time there may be a small charge for repairs, and a refund will not be available.

Bespoke Items

Bespoke items are exactly that, made just for you, to your specifications in discussion with Judith. As such they can't be refunded. This will be made clear and agreed before work starts on your item/s. We do want you to be really happy and so will make reasonable adjustments to your design, though this will incur further costs if the work is extensive, such as a complete remodel from the original agreed design. Of course if there is a problem with an item being faulty, repairs will be made in accordance with the policy set out above.

Discount Codes

These are only valid on www.judithbrownjewellery.co.uk, for the time specified. You can only apply one discount code to any order. Enter the code given at checkout to claim your discount. Please check your discount code for which items it can be used on, as this can vary from code to code. Any items in the sale category are not included in any discount codes as these are already discounted. If you have any problems please get in touch.

Workshop Booking Terms and Condtions

These apply to workshops booked through this site, and are listed in each workshop description in the shop.

  • Workshops include materials and use of equipment, though you are welcome to bring your own items to personalise what you make. If there is an option to buy extra materials on the day I’ll let you know in advance.

  • Full day workshops include homemade cake and hot drinks, jugs of water will also be provided. Please bring your own lunch.

  • On half day workshops, homemade cake and hot drinks are included.

  • Please advise of any dietary requirements on booking. Food is homemade here by the Spout Brew House kitchen.

  • Payment will be taken at the time of booking. Bookings are non refundable and non transferable. However if the workshop has to be postponed due to Covid 19 restrictions you will be offered an alternative date, the option of a voucher or a refund.

  • Covid 19 safety measures. All restrictions are now lifted but nearer to the time of the workshop you will be updated on any current measures in place.

  • A minimum of 4 people are required for the workshop to go ahead, if less than 4 people book onto the workshop it will be cancelled with as much notice as possible and you will be refunded in full.

  • There will be a maximum of 10 people taking part depending on the workshop.

  • Under 16s must be accompanied by a participating, paying adult. Please get in touch to discuss the suitability of a workshop for those under 16 before booking. Workshops are aimed at adults but may be suitable for those 13 and over.

  • Workshops are usually held on the first floor and unfortunately there is no lift.

  • Please note that I, Judith Brown, retain the intellectual property to all my ideas. This means that you can’t go into business making copies of my work, run workshops using my ideas or replicate this workshop elsewhere. You can, however, use the ideas to create for your own pleasure or to make gifts for friends and family, and with your own students, if you are a teacher in an educational establishment.

  • By booking this workshop you accept and acknowledge these terms and conditions.