Delivery

CHRISTMAS ORDERS - UPDATE 19TH DECEMBER

All orders for Christmas have been made and dispatched. Orders for jewellery or wire flowers placed now won't be processed until the studio reopens on 3rd January 2025. Gift vouchers by email are available until 23rd Dec at 10am. Workshops bookings are always open and you will receive an automatic email confirmation when booking.

DISPATCH & DELIVERY TIMES FOR OTHER ORDERS OVER THE FESTIVE PERIOD

  • Gift vouchers by email are available until Monday 23rd at 10am.

  • The online shop will remain open for jewellery, wire flowers and workshop bookings.

  • Orders for phsyical products after 19/12/24 at 4pm will be processed when the studio reopens on Friday 3rd January. Then the usual processing and dispatch time of 1-4 working days will apply, see below for likely delivery times after dispatch, depending on the service chosen.

  • You can still book workshops while the studio is closed, you will receive an automatic booking confirmation email.

 DELIVERY COSTS UK ADDRESSES

  • Royal Mail First Class £3.75 for jewellery. Wire flower packages are charged at £3.75 to £5.50 depending on their size and weight. Wire flowers including a glass bottle are charged at £5.50. Estimated delivery in 1-2 working days after dispatch, this is not a service with a guaranteed delivery date, nor is it tracked.

  • Royal Mail Tracked 24 £4.75 for jewellery. Wire flower packages are charged at £4.75 to £6.50 depending on their weight and size. Wire flowers including a glass bottle are charged at £6.50. Royal Mail aims to deliver the next working day after dispatch, your order will be tracked.

  • Royal Mail Special Delivery £11. This service is tracked and signed and arrives the next working day after dispatch.

  • FREE -collection in person from my studio in Staffordshire. Once your order is placed I will be in touch to arrange collection.

N.B. Delivery to Northern Ireland is currently unavailable. Please see the note below on Europe.

Delivery charges cover the cost of postage, packing materialsand the time to prepare your package.

Europe

Delivery to Europe and Northern Ireland is currently suspended due to new EU GSPR regulations coming into force in December 2024. Hopefully once there is clarity on how small businesses negotiate these regulations I will be able to reinstate delivery to these zones.

Australia, New Zealand, Canada and the US

  • Royal Mail International signed or tracked delivery £12.00

Depending on which services are available for your location your order will be sent tracked, or signed for, or tracked and signed. Delivery to these countries is estimated to take 5 to 7 working days from posting.These are estimated delivery times as these are not date guaranteed services. Sometimes items can be held up in customs which can also effect delivery times. A customs charge maybe added on arrival in the destination country, this is charge that you, the customer, or recipient pays.

Packaging
Jewellery is carefully packed in a cardboard box that will fit through most letterboxes. All jewellery is presented in a gift box made from recycled materials. Care advice will also be included. Larger items such as hair garlands or decorative wire flowers are often packed in larger boxes that won't fit through your letterbox.

If your order doesn't arrive when you expect it

In our experience it is extremely rare for items to be delayed, however if this does happen and the item doesn't arrive when you are expecting it, please let us know as soon as possible so that we can help you to resolve the situation. Initially we will ask you to allow three weeks from your dispatch date for the item to arrive, as in our experience delayed items will usually arrive within that period. It also allows us time to investigate with delivery provider. If after this time and following investigation your order still hasn't been located then your order will be replaced or refunded.